9 ways to transform
People Experience with
Digital Employee Assistant

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9 ways to Transform
Customer Experience

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Did you know that only 13% of MQLs convert into SQLs and <1% are won? Here’s why.

Content Fatigue

Solution: HR Software and ticketing systems
50% of the buyers say there is too much information that inhibits the decision making process. The inability to find answers to their specific questions impacts conversion.

Digital Preference

44% of new buyers prefer not to involve sales reps. Without sales conversations buyers are unable to leverage consultative recommendations vendors can provide.
Solution: Digigtal Adoption Tools

Cognitive Burden

Solution: Mooc, Mentoring Services
40% of sales is lost to non-decision. Buyers need to be enabled with decision making, consensus building, and purchase processing tools.
Futuristic Marketing Leaders are improving Customer Experience by leveraging the power of conversational AI to respond to questions, recommend solutions via dialog, and help customers execute purchase actions
without friction.

Key components of Autonomous Selling

Conversational, Intelligent, and Autonomous.

Solution

1

Pull

Inquiry Response

Conversational experience that allows prospects to ask natural language questions to get highly accurate and personalized responses.

2
‍

Push

Intelligent Advice

AI-driven diagnostic and prescriptive solution that recommends insights, solutions, contents, and actions.

3
‍

Guided

Purchase Support

A guided solution to help buyers with business-case, success planning, solution evaluation, etc. to easily make decisions.

1

Pull

Learn Our Quality
Standard

Make sure your experience meets our bar for expertise, insider access, and connection.

2
‍

Push

Create an experience
page

Your page is how people find you. Make a great first impression by highlighting your expertise and adding high-quality photos.

3
‍

Guided

Start hosting your
experience

As long as your experience meets the standards, you’re ready to add dates and start hosting.

Inquiry Response

Single Conversational Interface asks natural language questions to get highly accurate and personalized responses.

Intelligent Advice

AI-driven diagnostic
and prescriptive solution that recommends insights, content, and action.

Executive Support

A conversational AI solution enables guided support and automates tasks.

Autonomous Revenue Enablement in Action

Here are 9 ways you can transform your customer experience.

Customer Aquisition

‍Employee helpdesk

The secret to a high-performing workforce

Give your employees the experience they deserve. Automate employee workflows and query resolution with conversational AI. Streamline employee case management with a simple dashboard.

Buyer education

Inquiry response on hiring-related queries.
Adaptive qualifying interview questions to shortlist.
Schedule interviews, notify HR, candidates, and managers.

Buyer Enablement

Inquiry response on all onboarding questions.
Guided company, role, and tools onboarding.
Pulse check on issues faced and support desk routing.

Guided Purchase Workflows

Respond to questions with exact answers not documents.
Contextual reinforcements-based learning.
Peer learning and tacit knowledge generation.
Applied learning via role plays, assessments, and pulse checks.

Customer growth

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Account Based Marketing

Data-driven coaching using CRM transaction diagnostics.
Model-driven guided coaching flows using GROW and similar approaches.
Inflow Manager coaching flows and action tracking.

Digital Discovery Workshops

Guided instructions to execute complex processes.
Task automation in various systems via conversational prompts.
Conversational apps within MS teams, Slack, and other systems.

Guided POCs and feedback

Ability to extract action items from meeting recordings and team channels.
Ability to assign tasks, remind, and track.
Collaborate on account plans and joint GTM plans via chat which get updated in source systems.

Customer Renewals

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Digital Success Sessions

Send contextual micro surveys as pulse checks.
Automated intervention on low sentiment triggers.
Respond to questions on sensitive matters.
Connect to the right individuals to address concerns.

Value Realization Assistant

Respond to HR support questions.
Task automation of HR processes via conversational prompts.
Notify employees of various policy changes and get consent.

Automated Renewal/ Upgrade flows

Respond to Career questions.
Notify employees of career options, jobs, and upskill opportunities.
Career coaching, commitment, and development flows.
schedule demo

Are you evaluating
Conversational AI
solutions?

There are hundreds of chatbot platforms.
Below are the 9 key features you should be looking for when evaluating.

Respond

Recommend

Execute

No Training Search

Most NLU engines require a lot of language training to perform
Look for no/low training solution.

Next Best Action

Most solutions recommend static or rules-based actions
Look for dynamic ML-based solutions that self learns.

Guided Support

Most chatbots require static guided flows to be created
Look for automated flow creation capabilities using user manuals.

No FAQ creation effort

Most bots require you to create large knowledge bases
Look for automated FAQ creation from unstructured docs & videos.

Content Recommendation

Most solutions recommend based on user profile and content usage
Look for solutions that account for performance, assessments, and feedback.

API based Automation

Most bots require input forms for API parameters to be added
Look for solution that auto-creates user questions using API documentation.

One hop response

Most bots provide a single intent response
Look for solutions that provide informational, navigational, and transactional bundles.

People Recomendation

Most solutions escalate to specific help desks
Look for context and skill sets based routing capabilities.

Conversatinal Workflows

Most bots allows workflows to be created and triggered manually
Look for solution that allows for time-triggered, event-triggered, and manually triggered workflows.

Respond

No Training Search

Execute

No Training Search

Most NLU engines require a lot of language training to perform.
Look for no/low training solution

Next Best Action

Most solutions recommend static or rules-based actions
Look for dynamic ML-based solutions that self learns

Guided Support

Most chatbots require static guided flows to be created
Look for automated flow creation using user manuals.

No FAQ creation effort

Most bots require you to create large knowledge bases.
Look for automated FAQ creation from unstructured docs & videos

Content Recommendation

Most solutions recommend based on user profile and content usage
Look for solutions that account for performance, assessments, and feedback

API based Automation

Most bots require input forms for API parameters to be added.
Look for a solution that auto-creates user questions using API documentation.

One hop response

Most bots provide a single intentresponse.
Look for solutions that provide informational, navigational, and transactional bundles.

People Recommendation

Most solutions escalate to specific helpdesks.
Look for context and skill sets based on individual SME routing.

Conversational Workflows

Most bots allow workflows to be created and triggered manually.
Look for solutions that can be
time-triggered, event-triggered, and manually triggered.

"Thatis why we build Zinger to transform People Experience with highly personalized,timely,  accurate, and conversational HRsupport."

Rujul Pathak at Zendesk

Introducing
Zinger

Zinger is the #1 Autonomous Sales and Service platform.

Zinger is the #1
Autonomous Sales and Service platform.

"Hosting has been so rewarding and life-changing. It’s allowed us to pursue our passion for interior design and helped us realise our niche – that we really love renovating spaces for others to enjoy."
Catherine,
interior designer and Host in Columbus, Ohio
Get Host tips
Zinger is designed to be a Problem Solving Machine that
  • Asks and responds to questions.
  • Recommends content and actions.
  • Activates & automates actions flows.
Self trained response engine
Zinger,
  • Contextually responds to questions.
  • With exact answer from deep within documents, videos, web pages and
    databases.
  • There is no need to create FAQs and knowledge bases. Zinger creates Q&A pairs automatically without any traning.
intelligent recommendation system
Zinger,
  • Recommends the next steps and content based on profile, performance, process flows, past activity, and preference.
  • Its ML-based analytics engine generates success patterns to predict and prescribe accurately.
  • AI-based insight engine that gleans usage and impact patterns to help with decision-making.
Experience and Execution Engine
Zinger,
  • Automates actions via conversational requests or machine-to-machine triggers.
  • It allows no-code conversational apps to be built to activate collaborative workflows within Teams, Slack ,and Google Chat.
  • Its automated guided instruction generation from user manuals to help with Digital Adoption and change management.

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id="Secrets from a seasoned Superhost"

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Why host on Airbnb?

Hosts reveal what they love about sharing their space on Airbnb.

How to get started on Airbnb

From creating your listing to prepping your space, learn how to start hosting.

How to earn money on Airbnb

Here's what every Host needs to know about pricing and payouts.

Connect with our experts for a free consultation and a personalized demo.‍

We'll share more about Conversational AI technology and give access to live webinars.
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