Did you know that NPS of HR Services in 2022 is 37%?
Here's why.
High Complexity
Solution: HR Software and ticketing systems
Employees need to deal with complex HR processes, policies, and systems. The inability to find answers impacts productivity and NPS.
Low Value
Most HR orgs are admin focused. Employees are looking for proactive, high-value, and personalized advice to help them skill up, perform and grow.
Solution: Digigtal Adoption Tools
Tool Fatigue
Solution: Mooc, Mentoring Services
There is a tool for every aspect of HR -payroll, learning, performance mgmt., etc. Learning how to use different tools is an unnecessary overhead.
HR Futurists are improving Employee Experience by leveraging the power of Conversational AI to
respond to questions,
recommend actions, and help
employees execute tasks without
friction.
Key components of a frictionless HR experience
Conversational, Intelligent, and Autonomous.
Solution
Inquiry Response
Single Conversational Interface that allows users to ask natural language questions to get highly accurate and personalized responses.
Intelligent Advice
AI-driven diagnostic and prescriptive solution that recommends insights, contents, and actions.
Execution Support
A conversational AI solution that enables guided support and automates tasks.
Learn Our Quality
Standard
Make sure your experience meets our bar for expertise, insider access, and connection.
Create an experience
page
Your page is how people find you. Make a great first impression by highlighting your expertise and adding high-quality photos.
Start hosting your
experience
As long as your experience meets the standards, you’re ready to add dates and start hosting.
Inquiry Response
Single Conversational Interface asks natural language questions to get highly accurate and personalized responses.
Intelligent Advice
AI-driven diagnostic
and prescriptive solution that recommends insights, content, and action.
Executive Support
A conversational AI solution enables guided support and automates tasks.
HR Digital Transformation In Action.
Here are 9 ways in which you can transform your company’s Employee Experience.
Employee helpdesk
The secret to a high-performing workforce
Give your employees the experience they deserve. Automate employee workflows and query resolution with conversational AI. Streamline employee case management with a simple dashboard.
Recruitment
Inquiry response on hiring-related queries.
Adaptive qualifying interview questions to shortlist.
Schedule interviews, notify HR, candidates, and managers.
Onboarding
Inquiry response on all onboarding questions.
Guided company, role, and tools onboarding.
Pulse check on issues faced and support desk routing.
Learning
Respond to questions with exact answers not documents.
Contextual reinforcements-based learning.
Peer learning and tacit knowledge generation.
Applied learning via role plays, assessments, and pulse checks.
Improve Talent Performance
Coaching
Data-driven coaching using CRM transaction diagnostics.
Model-driven guided coaching flows using GROW and similar approaches.
Inflow Manager coaching flows and action tracking.
Execution Support
Guided instructions to execute complex processes.
Task automation in various systems via conversational prompts.
Conversational apps within MS teams, Slack, and other systems.
Collaboration
Ability to extract action items from meeting recordings and team channels.
Ability to assign tasks, remind, and track.
Collaborate on account plans and joint GTM plans via chat which get updated in source systems.
HR Support
Respond to HR support questions.
Task automation of HR process via conversational prompts.
Notify employees of various policy changes and get consent.
Employee Experience
Send contextual micro surveys as pulse checks.
Automated intervention on low sentiment triggers.
Respond to questions on sensitive matters.
Connect to the right individuals to address concerns.
Career Growth
Respond to Career questions.
Notify employees of career options, jobs, and upskill opportunities.
Career coaching, commitment, and development flows.
Are you evaluating
Conversational AI solutions?
There are hundreds of chatbot platforms.
Below are the 9 key features you should be looking for when evaluating.
Respond
Recommend
Execute
No Training Search
Most NLU engines require a lot of language training to perform
Look for no/low training solution.
Next Best Action
Most solutions recommend static or rules-based actions
Look for dynamic ML-based solutions that self learns.
Guided Support
Most chatbots require static guided flows to be created
Look for automated flow creation capabilities using user manuals.
No FAQ creation effort
Most bots require you to create large knowledge bases
Look for automated FAQ creation from unstructured docs & videos.
Content Recommendation
Most solutions recommend based on user profile and content usage
Look for solutions that account for performance, assessments, and feedback.
API based Automation
Most bots require input forms for API parameters to be added
Look for solution that auto-creates user questions using API documentation.
One hop response
Most bots provide a single intent response
Look for solutions that provide informational, navigational, and transactional bundles.
People Recomendation
Most solutions escalate to specific help desks
Look for context and skill sets based routing capabilities.
Conversatinal Workflows
Most bots allows workflows to be created and triggered manually
Look for solution that allows for time-triggered, event-triggered, and manually triggered workflows.
Respond
No Training Search
Execute
No Training Search
Most NLU engines require a lot of language training to perform.
Look for no/low training solution
Next Best Action
Most solutions recommend static or rules-based actions
Look for dynamic ML-based solutions that self learns
Guided Support
Most chatbots require static guided flows to be created
Look for automated flow creation using user manuals.
No FAQ creation effort
Most bots require you to create large knowledge bases.
Look for automated FAQ creation from unstructured docs & videos
Content Recommendation
Most solutions recommend based on user profile and content usage
Look for solutions that account for performance, assessments, and feedback
API based Automation
Most bots require input forms for API parameters to be added.
Look for a solution that auto-creates user questions using API documentation.
One hop response
Most bots provide a single intentresponse.
Look for solutions that provide informational, navigational, and transactional bundles.
People Recommendation
Most solutions escalate to specific helpdesks.
Look for context and skill sets based on individual SME routing.
Conversational Workflows
Most bots allow workflows to be created and triggered manually.
Look for solutions that can be
time-triggered, event-triggered, and manually triggered.
Introducing
Zinger
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Zinger is the #1 Autonomous Sales and Service platform.
Zinger is the #1
Autonomous Sales and Service platform.
"Hosting has been so rewarding and life-changing. It’s allowed us to pursue our passion for interior design and helped us realise our niche – that we really love renovating spaces for others to enjoy."
Catherine,
interior designer and Host in Columbus, Ohio
Get Host tipsZinger is designed to be a Problem Solving Machine that
- Asks and responds to questions.
- Recommends content and actions.
- Activates & automates actions flows.
Self trained response engine
Zinger,
- Contextually responds to questions.
- With exact answer from deep within documents, videos, web pages and
databases.
- There is no need to create FAQs and knowledge bases. Zinger creates Q&A pairs automatically without any traning.
intelligent recommendation system
Zinger,
- Recommends the next steps and content based on profile, performance, process flows, past activity, and preference.
- Its ML-based analytics engine generates success patterns to predict and prescribe accurately.
- AI-based insight engine that gleans usage and impact patterns to help with decision-making.
Experience and Execution Engine
Zinger,
- Automates actions via conversational requests or machine-to-machine triggers.
- It allows no-code conversational apps to be built to activate collaborative workflows within Teams, Slack ,and Google Chat.
- Its automated guided instruction generation from user manuals to help with Digital Adoption and change management.
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