Make your SAP user experience frictionless with Zinger.

A Self-Learning Conversational platform for Onboarding, Support, and Transaction automation.

Are you discussing ChatGPT with your customers for
Adoption, Maintenance, and Transaction Support

With Emplay, you can.

Are you an SAP
‍Implementation Partner?

Conversational Learning Assistants
‍provide personalized onboarding support, query support, and recommendations.

Help your customers and users with adoption and change management.

Are you an SAP
‍Support Partner?

Conversational Support Assistants
provide 24/7 automated L1 ticket resolution support. It self learns from tickets, call scripts, and manuals.

Help your customers and support teamdeflect 50% of L1 calls.

Are you an SAP
‍ISV/ Innovation Partner?

Conversational Transaction Assistants
‍help execute SAP and other system transactions using conversational prompts. It can read API documents to self train itself.

Help your customers accelerate their Digital Transformation Efforts.
Schedule Demo

Are you an SAP
‍Implementation Partner?

Are you an SAP
‍Support Partner?

Are you an SAP
‍ISV/ Innovation Partner?

Conversational Learning Assistants
‍provide personalized onboarding support, query support, and recommendations.

Help your customers and users with adoption and change management.

Conversational Support Assistants
provide 24/7 automated L1 ticket resolution support. It self learns from tickets, call scripts, and manuals.

Help your customers and support team deflect 50% of L1 calls.

Conversational Transaction Assistants
‍help execute SAP and other system transactions using conversational prompts. It can read API documents to self train itself.

Help your customers accelerate their Digital Transformation Efforts.

Partner With Us
Book a Demo

Conversational Learning Assistant

Don't waste time and money trying to train new SAP users using traditional methods. Get ahead of the game with our revolutionary Conversational Learning solution that

  • Conversationally onboards users and provides turn by turn task completion guidance
  • Responds to "How to questions" with micro content and SAP EnableNow flows
  • Responds to policy, process, people, problem questions besides screen navigation support
  • Notifies users with new features with walk-through
  • Requests feedback on product and adoption challenges to improve product and enablement.
SAP Learning Assistant can help you improve adoption rate by 40% giving you a winning edge while keeping you engaged with the user community after the implementation is done.

Conversational Support Assistant

Be the support partner of choice by offering  24/7 automated L1 support with our SAP.io incubated Conversational Support Assistant that
  • Parses through hundreds training and support documents and videos to generate thousands of support FAQs
  • Responds to natural language support questions with high accuracy answers
  • Routes users to the exact page and video segments timestamp
  • Auto escalates to SMEs and ticketing system if user confirms the answer is not satisfactory
  • Enables live chat for instant support
  • Auto learns from SME responses, call and live chat scripts, and user feedback to expand the knowledge base, automatically.
SAP Support Assistant can help you reduce support cost by 55% by deflecting 70% of L1 support calls.
Book a Demo
Learn More

Conversational Transactional Assistant

Become your customers' Digital Transformation Partner by making their business process autonomous with our Conversational Transaction Assistant that
  • Responds to natural language queries to execute complex SAP user tasks.
  • Responds to natural language queries to execute complex SQL or Graph query data from databases.
  • Automates SAP task extraction from guides and menus
  • Identifies intent and entity from API documentations
  • Auto trains language models with disambiguation flows using custom large language models.
SAP Transaction Assistant can help  reduce SAP transaction time from 4 mins to 4 secs.
Book a Demo
Learn More
Your business users do not need just any conversational assistant. They need an intelligent productivity engine that responds to questions, recommends actions, and helps them execute tasks without friction.

Are you evaluating
Conversational AI
solutions?

There are hundreds of chatbot platforms.
Below are the 9 key features you should be looking for when evaluating.

Respond

Recommend

Execute

No Training Search

Most NLU engines require a lot of language training to perform
Look for no/low training solution.

Next Best Action

Most solutions recommend static or rules-based actions
Look for dynamic ML-based solutions that self learns.

Guided Support

Most chatbots require static guided flows to be created
Look for automated flow creation capabilities using user manuals.

No FAQ creation effort

Most bots require you to create large knowledge bases
Look for automated FAQ creation from unstructured docs & videos.

Content Recommendation

Most solutions recommend based on user profile and content usage
Look for solutions that account for performance, assessments, and feedback.

API based Automation

Most bots require input forms for API parameters to be added
Look for solution that auto-creates user questions using API documentation.

One hop response

Most bots provide a single intent response
Look for solutions that provide informational, navigational, and transactional bundles.

People Recomendation

Most solutions escalate to specific help desks
Look for context and skill sets based routing capabilities.

Conversational Workflows

Most bots allows workflows to be created and triggered manually
Look for solution that allows for time-triggered, event-triggered, and manually triggered workflows.

Respond

No Training Search

Execute

No Training Search

Most NLU engines require a lot of language training to perform.
Look for no/low training solution

Next Best Action

Most solutions recommend static or rules-based actions
Look for dynamic ML-based solutions that self learns

Guided Support

Most chatbots require static guided flows to be created
Look for automated flow creation using user manuals.

No FAQ creation effort

Most bots require you to create large knowledge bases.
Look for automated FAQ creation from unstructured docs & videos

Content Recommendation

Most solutions recommend based on user profile and content usage
Look for solutions that account for performance, assessments, and feedback

API based Automation

Most bots require input forms for API parameters to be added.
Look for a solution that auto-creates user questions using API documentation.

One hop response

Most bots provide a single intentresponse.
Look for solutions that provide informational, navigational, and transactional bundles.

People Recommendation

Most solutions escalate to specific helpdesks.
Look for context and skill sets based on individual SME routing.

Conversational Workflows

Most bots allow workflows to be created and triggered manually.
Look for solutions that can be
time-triggered, event-triggered, and manually triggered.

Introducing
Zinger

Zinger is the #1 Autonomous Sales and Service platform.

Zinger is the #1
Autonomous Sales and Service platform.

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Catherine,
interior designer and Host in Columbus, Ohio
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Zinger is designed to be a Problem Solving Machine that
  • Asks and responds to questions.
  • Recommends content and actions.
  • Activates & automates actions flows.
Self trained response engine
  • Contextually responds to questions.
  • With exact answer from deep within documents, videos, web pages and
    databases.
  • There is no need to create FAQs and knowledge bases. Zinger creates Q&A pairs automatically without any traning.
intelligent recommendation system
  • Recommends the next steps and content based on profile, performance, process flows, past activity, and preference.
  • Its ML-based analytics engine generates success patterns to predict and prescribe accurately.
  • AI-based insight engine that gleans usage and impact patterns to help with decision-making.
Experience and Execution Engine
  • Automates actions via conversational requests or machine-to-machine triggers.
  • It allows no-code conversational apps to be built to activate collaborative workflows within Teams, Slack ,and Google Chat.
  • Its automated guided instruction generation from user manuals to help with Digital Adoption and change management.

Connect with our experts for a free consultation and a personalized demo.‍

We'll share more about Conversational AI technology and give access to live webinars.
DownloadSchedule Demo
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