9 ways to transform
People Experience with
Digital Employee Assistant

Download

How we Support You

Host protection and insurance

To support you in the rare event of an incident, most Airbnb bookings include property damage protection and liability insurance of up to $1m USD.
How you’re protected while Hosting

Covid-19 safety guidelines

To help protect the health of our community, we’ve partnered with experts to create safety practices for everyone, plus a cleaning process for hosts.
Get to know the enhanced cleaning process

High guest standards

To give Hosts peace of mind, we offer guest identification and let you check out reviews of guests before they book. Our new Guest Standards Policy sets higher expectations 
for behaviour.
Steps we take to help Hosts feel confident

Turn your chatbot from a Reactive Assistant to a Proactive Advisor

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Schedule Demo

Your users may not know what to ask for and how to ask for help.

Let Zinger take the lead and initiate a contextual conversation.

Guided Onboarding

Solution: HR Software and ticketing systems
Conversationally guides users on their roles, success criteria, key skills, knowledge, activities, and software tasks to accelerate learning

Proactive Recommendations

Predicts needs and proactively recommends the next question, next action, and content to solve problems.
Solution: Digigtal Adoption Tools

Intelligent Escalation

Solution: Mooc, Mentoring Services
Intelligently routes queries to SME and helpdesks for quicker resolution when required.
Schedule Demo

Zinger’s Proprietary Multi-Purpose Inquiry Response Platform

Guided
Onboarding
Role
Onboarding
Task
Onboarding
Identify needs via surveys and quizzes
Proactive
Recommendations
Next best action
recommendation
Next question prediction
Generate discovery questions
Intelligent
Routing
Sentiment
Analysis
SME/ Helpdesk Routing
Route answers back to similar user groups
Guided
Onboarding
Proactive
Recommendations
Intelligent
Routing
Role
Onboarding
Next best action
recommendation
Sentiment
Analysis
Task
Onboarding
Next question prediction
SME/ Helpdesk Routing
Identify needs via surveys and quizzes
Generate discovery questions
Route answers back to similar user groups

Guided Onboarding

The best way to reduce user confusion and questions is to provide guided support. Zinger has developed best- practice frameworks to help with user -success management. Below are some key use-cases for guided onboarding.

- Role Onboarding 
- Guided Process/Task Support
- Proactive micro surveys and quizzes to understand knowledge gaps and issues faced

Proactive Recommendations

Users are not looking for answers. They are looking for solutions to their problems. It is important for the chat assistant to be able to ask questions to understand the problem and then provide the best response and next step recommendations. Zinger’s recommendation engine has the following capabilities. It can:

- Ask discovery questions proactively
- Predict the next user questions
- Recommend the next best action

Intelligent Escalation

An intelligent chatbot needs to know when to defer to human intelligence. Complex situation support requires human intervention, which can in turn make the chatbot smarter.

Being able to assess user sentiments, route to the right party for help, and close the response loop by reminders and follow-ups are key to building user trust. Zinger helps with

- Routing to the right SMEs and Helpdesk
- Routing responses to the recommended audience
- Generating escalation triggers based on sentiment and complexity scores

Put Training, Maintaining and Scaling chatbots on Autopilot

Say goodbye to manual knowledge base creation, natural language training, and bot flow development with Zinger.

Solution

1

Pull

Intent and Q&A Creator

Auto-generates FAQ database by parsing documents and videos.

Auto-identifies tasks from user guides and help manuals.

Auto-creates Intent and Entities from API documentation.


Learn More

2
‍

Push

Auto NLU Trainer

Delivers superior NLU performance compared to popular NLU Engines.

Uses Large Language Models,
Pre-Trained Models, and Generative AI to reduce training samples and training iterations


Learn More

3
‍

Guided

Flow Automation

Creates dynamic guided bot flows from user guides and training manuals, automatically.

Auto-creates forms from API documentation.
‍
Uses AI to generate qualifying questions and route to helpdesk.

1

Pull

Learn Our Quality
Standard

Make sure your experience meets our bar for expertise, insider access, and connection.

2
‍

Push

Create an experience
page

Your page is how people find you. Make a great first impression by highlighting your expertise and adding high-quality photos.

3
‍

Guided

Start hosting your
experience

As long as your experience meets the standards, you’re ready to add dates and start hosting.

"Thatis why we build Zinger to transform People Experience with highly personalized,timely,  accurate, and conversational HRsupport."

Rujul Pathak at Zendesk
Your business users do not need just any conversational assistant. They need an intelligent productivity engine that responds to questions, recommends actions, and helps them execute tasks without friction.

Turn your Conversational Assistant into a Digital Transformation Agent with Zinger

Zinger is the #1 Autonomous Sales and Service platform.

Zinger is a Business Acceleration Platform that enables businesses to become Autonomous

"Hosting has been so rewarding and life-changing. It’s allowed us to pursue our passion for interior design and helped us realise our niche – that we really love renovating spaces for others to enjoy."
Catherine,
interior designer and Host in Columbus, Ohio
Get Host tips
Zinger is designed to be a Problem Solving Machine that
  • Asks and responds to questions.
  • Recommends content and actions.
  • Activates & automates actions flows.
Self trained response engine
Zinger,
  • Contextually responds to questions.
  • With exact answer from deep within documents, videos, web pages and
    databases.
  • There is no need to create FAQs and knowledge bases. Zinger creates Q&A pairs automatically without any traning.
intelligent recommendation system
Zinger,
  • Recommends the next steps and content based on profile, performance, process flows, past activity, and preference.
  • Its ML-based analytics engine generates success patterns to predict and prescribe accurately.
  • AI-based insight engine that gleans usage and impact patterns to help with decision-making.
Experience and Execution Engine
Zinger,
  • Automates actions via conversational requests or machine-to-machine triggers.
  • It allows no-code conversational apps to be built to activate collaborative workflows within Teams, Slack ,and Google Chat.
  • Its automated guided instruction generation from user manuals to help with Digital Adoption and change management.

Why host on Airbnb?

Hosts reveal what they love about sharing their space on Airbnb.

How to get started on Airbnb

From creating your listing to prepping your space, learn how to start hosting.

How to earn money on Airbnb

Here's what every Host needs to know about pricing and payouts.

Designing your space

Designing your space for guests can be a quick way to boost your bookings.

id="Secrets from a seasoned Superhost"

Superhost Nikki shares her tips, from setting up to standing out.

Why host on Airbnb?

Hosts reveal what they love about sharing their space on Airbnb.

How to get started on Airbnb

From creating your listing to prepping your space, learn how to start hosting.

How to earn money on Airbnb

Here's what every Host needs to know about pricing and payouts.

Connect with our experts for a free consultation and a personalized demo.‍

We'll share more about Conversational AI technology and give access to live webinars.
DownloadSchedule Demo
By selecting "Sign up", I agree that Airbnb will process my personal information in accordance with the Airbnb Privacy Policy
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
By selecting "Sign up", I agree that Airbnb will process my personal information in accordance with the Airbnb Privacy Policy